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Home > Terms and Conditions

Policies, Terms and Conditions:
 
Copyright and Trademark Notice  by 
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of this SuperFly RC., Copyright © 2003-2011, ALL RIGHTS RESERVED.  You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
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Credit Cards  by 
We accept the following credit cards: Visa, American Express, MasterCard,  and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon placement of order.
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Links  by 
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.
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Money Orders, Cashier’s Checks, Company Checks, & Personal Checks  by 
We accept money orders, cashier’s checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier’s check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $25 fee on all returned checks.
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Multiple Product Orders  by 
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.
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Order Acceptance Policy  by 
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. SuperFly RC reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
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ORM-D Commodities  by  JDW
If your order contains ORM-D consumer commodities (Welder Glue and Lithium Polymer batteries) ORMD commodities cannot be shipped to Canada and the U.S. Territories.  Since the U.S. Postal Service considers Priority Mail as air, ORM-D commodities cannot be shipped via the Priority and must go Parcel Post.

Since we do not make split shipments, we recommend that you place all ORM-D consumer commodity items on a separate order to ensure faster shipping of your items, unless you are willing to allow the entire order to go Parcel post.

Why do other hobby shops and dealers ship ORM-D items by air and you do not?
In order to ship items considered to be hazardous materials by air, including ORM-D Consumer Commodity items, the shipper must be licensed as a hazardous materials shipper, with special on-going staff training in the shipping of hazardous materials.  Most coin supply dealers, ourselves included, do not have a hazardous materials shipping license.  While some dealers choose to risk consumer safety by not complying with the requirement, we are committed to the safety of our carriers and the public at large.  Additionally,
fines can exceed $100,000 per incident. Liability can be civil or criminal and personal or corporate in nature.

What does the ORM-D Designtion Mean?
ORM-D is a designation assigned by the U.S. Department of transportation to note a small amount of material that can be considered a hazardous substance, but packaged in a form intended or suitable for retail sale.  Often, the material may be mildly hazardous, but when combined with other hazardous substances, it may represent a significant risk. A simple example is a can of compressed air.  Often when cans of compressed air are shipped by airplane, because of the reduced atmospheric pressure resulting from flying at high altitudes, the can of compressed air will explode.  While an exploding can of compressed air may not present a significant danger in itself, it can pose a great danger if it explodes in proximity to other volatile products.

Why can't ORM-D items ship by air and only ship by surface?
Due to the potential for a catastrophic event as a result of pressures at high altitudes, and the fact that some air shipments travel in cargo holds of planes that also carry passengers, the U.S. Department of Transportation bans the shipment of any hazardous materials, including ORM-D Consumer Commodities from traveling any way other than suface transportation (truck, train or cargo ship).

Will you ship ORM-D items to non-U.S. Destinations?
No. Since U.S.P.S. Priority Mail, FedEx and UPS all carry international shipments as air freight, ORM-D items cannot be shipped outside of the U.S.
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Other Conditions  by 
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether SuperFlyRC signs them or not. We reserve the right to make changes to this site and these Conditions at any time.
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Out-of-Stock Products  by 
We will ship your product as it becomes available. Usually, products ship the same day if ordered by 12:00 PM  , or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.
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Privacy  by 
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Sample Store site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Sample Store site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

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Privacy on Other Web Sites  by 
Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Our Store is not responsible for the actions of third parties.
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Returns  by 
Any unused merchandise returned for refund must be returned within 30 days of purchase. SuperFly RC will not accept returns on items after 30 days of purchase. Non-defective unused merchandise may be returned for refund or exchange under the following conditions: Merchandise must be returned new, unused, in the original sealed package, and in resalable condition. Any return with an incomplete, opened, or missing package will not be exchanged or refunded. Merchandise will be refunded or exchanged at our sole discretion. You must include a copy of your original invoice, along with a note describing the reason for return or exchange or we will not process your return. Returns for refund will be charged a restocking fee of 15%. Shipping charges are non-refundable. Special order items may not be returned.
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Shipping Costs  by 
Shipping to US locations via USPS is $5.95 for orders up to $39.99, $9.99 for orders from $40 to $100, $12.99 for orders over $100 and up to $199.99. Foreign and premium shipments are billed at actual cost. All ORM-D shipments will be sent Parcel Post and cannot be shipped internationally.
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Shipping Time  by 
We strive to ship most orders on the same day they are received, however, this cannot always happen. Orders will generally ship within 2 business days of order. While SuperFlyRC strives to ship in an expeditious manner, orders may occasionally take severals days to process and ship. Orders are not processed or shipped on Saturday or Sunday or any national holidays. except by prior arrangement.


We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by USPS, FedEx or UPS or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.


International Customers:
Due to the additional time required for completion of customs paperwork, international orders may take up to 3 business days to process and ship. Our shopping cart will attempt to estimate your shipping and processing based upon the method you select. For a delivery estimate please assembly your order using our shopping cart then proceed to checkout and complete your shipping details to see the estimate of delivery fees.
Please note that our staff will be unable to provide estimates of shipping via e-mail as shipping charges are calculated by the shopping cart based upon order weight and shipping destination.
We ship FOB origin (Florence, Al), indicating that once the product is loaded on the truck, the recipient now has title to the product, and is responsible for shipping charges and any freight claims should damage occur. Should any freight damages occur, you must note it on the bill of lading and file a claim with the freight company. Customs duties and taxes: International orders may be subject to import taxes, Customs duties and fees which are collected once a shipment reaches your country. Additional charges for Customs clearance must be paid by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary from country to country; it is your responsibility to know the laws and regulations that apply to you or you should contact your local Customs office for further information. When Customs clearance procedures are required, it can cause delays beyond our original delivery estimates. SuperFly RC will not be responsible for shortages or damages to packages opened by Customs. International orders are clearly declared as "Toy Model Airplane Parts" and will have the EXACT value indicated on the customs forms. All International orders are shipped via USPS Express Mail International or Priority Mail International unless special arrangements have been made for shipment via your carrier. We comply with all US Customs regulations and WILL NOT falsify customs documents -please do not ask us to do so. Including USPS Priority and Express delivery methods please allow a minimum of 30 days transit time for all international shipments to clear customs and reach their foreign destination. USPS will not initiate a search for foreign shipments until 30 days have elapsed.

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Taxes  by 
Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the Alabama. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.
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Typographical Errors  by 
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, SuperFlyRC shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. SuperFlyRC shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, SuperFlyRC shall immediately issue a credit to your credit card account in the amount of the incorrect price
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