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Home > Terms and Conditions
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| Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of this SuperFly RC., Copyright © 2006, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. |
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| We accept the following credit cards: Visa, MasterCard, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon placement of order. |
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SuperFly RC warrants only those goods manufactured by SuperFly RC Please inspect all goods promptly upon receipt. Merchandise
found to be defective may be exchange under the following conditions:
Merchandise must be returned unused in its original package within 30
days of purchase. Please include a brief note describing the defect with
your return.
All electrical items are warranted by their respective manufacturers and
may not be returned to SuperFly RC. All of the electrical
products which we stock are backed by reputable companies with excellent
repair policies.
These companies will repair/replace the item quicker
than we could get a replacement sent to you. If your electrical item
has failed in use, has been found to be defective, or you require
warranty service or repair work; please contact
the manufacture/distributor directly for support. Contact details are
given below for the most common product support addresses:
Blue Bird Servos
BP Hobbies LLC,
ATTN: Blue Bird Returns
140 Ethel Rd W, Suite J
Piscataway NJ 08854
Castle Creations
402 E. Pendleton Avenue
Wellsville, Kansas 66092
support@castlecreations.com
Phone: (785) 883-4519
GoBrushless.com
611 Evan Edwards Rd.
Ellenboro, North Carolina
28040
Hitec/Multiplex
Hitec RCD USA, Inc.
12115 Paine St.
Poway CA, 92064
Phone: (858) 748-6948
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| This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site. |
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| Once you receive your battery or battery pack, please test it for low
voltage condition before you charge or discharge the battery. There is
absolutely no warranty for any Lithium Polymer battery or battery pack
once you have placed it on a charger. The use of Lithium Polymer
batteries in radio-controlled models is to be considered experimental,
and discharge rates exceed the manufacturer’s specified maximum rates
for these cells. Therefore, there is no warranty, expressed or implied,
with respect to the capacity, life in cycles, storage, or discharge
characteristics of cells in RC use, nor any other use nor aspect.
Battery discharging, charging, electric motors, spinning propellers, and
flying models all have the potential for serious injury to persons and
damage to property. In purchasing and using these products, the user
agrees to accept responsibility for all such risks, and not to hold the
manufacturer, distributors, or retailers - (all including owners and
employees) - responsible for any accident, injury to persons, or damage
to property. Your use of this product means you accept our terms and you
are fully responsible for any consequences. |
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Orders are carefully packed to avoid damage. Please inspect your orders
upon arrival and notify us within 48 hours of receipt of any damaged or
missing items.
Order Tracking
Delivery Confirmation is included with your shipping charges and will
alert you to only the delivery status of your order. Order tracking is
only offered with U.S.P.S. Express Mail. International orders are not
trackable via U.S.P.S.
Click Here for real-time U.S.P.S. Tracking and Delivery Confirmation
Insurance Claims
In the event that your order is lost, damaged, or stolen AND you have
purchased optional insurance at checkout.
Claims Instructions:
- Contact SuperFly RC within five (5) business days of receipt
of damaged goods to request a claim form.
- Fill out claim form completely, attach all paperwork and return to SuperFly RC within 60 days from date of shipment.
- For LOST parcels you must wait 21 days for domestic and 45 days for
International before starting the claim process. (Damage claims can be
filed immediately.)
- Mail Claim Form To: SuperFly RC, 2430 County Road 112, Florence, Al 35633
If you have any additional claims
questions, please call 256-856-9647 |
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We accept money orders, cashier’s checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier’s check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $25 fee on all returned checks.
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| For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order. |
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| Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. SuperFly RC reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item. |
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We are happy to accept your order over the phone. Please realize that our phone resources are limited and priority is given to our retail and website customers. Chances are very good that you'll be directed to voice mail... if it's important enough to call then please leave a message for us to return your call.
To place your order by phone, fax, or mail and retain any web-site specials.
1. Assemble your order using on-line using this web site.
2. Checkout On-Line selecting payment by "Purchase Order"
3. Complete payment for your order by phone, fax, or mail.
For payment by Visa or Mastercard we will require the following information to complete your sale:
- Name (As it appears on your card)
- Order Number
- Phone number
- Credit Card Type (Visa or Mastercard ONLY)
- Credit Card Number
- Expiration Date
- Card Verification Number
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| These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Sample Store. signs them or not. We reserve the right to make changes to this site and these Conditions at any time. |
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| We will ship your product as it becomes available. Usually, products ship the same day if ordered by 12:00 PM , or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping. |
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| We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.
Our secure servers protect your information using advanced encryption techniques and firewall technology.
To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Sample Store site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.
When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Sample Store site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.
We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time. |
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Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Our Store is not responsible for the actions of third parties.
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| Any unused merchandise returned for refund must be returned within 30
days of purchase. SuperFly RC will not accept returns on items
after 30 days of purchase. Non-defective unused merchandise may be
returned for refund or exchange under the following conditions:
Merchandise must be returned new, unused, in the original sealed
package, and in resalable condition. Any return with an incomplete,
opened, or missing package will not be exchanged or refunded.
Merchandise will be refunded or exchanged at our sole discretion. You
must include a copy of your original invoice, along with a note
describing the reason for return or exchange or we will not process your
return.
Returns for refund will be charged a restocking fee of 15%. Shipping charges are non-refundable.
Special order items may not be returned.
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| Shipping Time -- Most orders received before 12:00 PM will ship the same day, provided the product ordered is in stock. Most orders received after 12:00 PM will ship the next business day. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by USPS, FedEx or UPS or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
International Customers:
Due to the additional time required for completion of customs paperwork,
international orders may take up to 3 business days to process and
ship. Our shopping cart will attempt to estimate your shipping and
processing based upon the method you select. For a delivery estimate
please assembly your order using our shopping cart then proceed to
checkout and complete your shipping details to see the estimate of
delivery fees.
Please note that our staff will be unable to provide estimates of
shipping via e-mail as shipping charges are calculated by the shopping
cart based upon order weight and shipping destination.
We ship FOB origin (Florence, Al), indicating that once the
product is loaded on the truck, the recipient now has title to the
product, and is responsible for shipping charges and any freight claims
should damage occur. Should any freight damages occur, you must note it
on the bill of lading and file a claim with the freight company.
Customs duties and taxes: International orders may be subject to import
taxes, Customs duties and fees which are collected once a shipment
reaches your country. Additional charges for Customs clearance must be
paid by the recipient; we have no control over these charges and cannot
predict what they may be. Customs policies vary from country to country;
it is your responsibility to know the laws and regulations that apply
to you or you should contact your local Customs office for further
information. When Customs clearance procedures are required, it can
cause delays beyond our original delivery estimates. SuperFly RC
will not be responsible for shortages or damages to packages opened by
Customs.
International orders are clearly declared as "Toy Model Airplane Parts"
and will have the EXACT value indicated on the customs forms. All
International orders are shipped via USPS Express Mail International or
Priority Mail International unless special arrangements have been made
for shipment via your carrier.
We comply with all US Customs regulations and WILL NOT falsify customs
documents -please do not ask us to do so.
Including USPS Priority and Express delivery methods please allow a
minimum of 30 days transit time for all international shipments to clear
customs and reach their foreign destination. USPS will not initiate a
search for foreign shipments until 30 days have elapsed.
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| All orders are insured for up to $100.00 loss. Additional insurance is
optional and must be purchased prior to checkout. If you do not purchase
additional insurance coverage for your package you assume all liabilty
for any loss greater than $100.00. Regardless of the amount of
additional insurance you purchase you will only be reimbursed for the
lesser of either your insured value or order total including shipping.
SuperFly RC will not be able to assist you in recovering lost,
damaged, or stolen merchandise if you did not elect to purchase adequate
shipping insurance for your order.
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| Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the Alabama. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes. |
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| In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price |
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I HEREBY ACKNOWLEDGE that I understand that flying model aircraft is an
extremely dangerous activity and may result in injury and or death, even
when practiced by a competent pilot using proper equipment. I further
acknowledge that I am aware of and understand the types of hazards and
dangers, both real and hidden, involved in flying model aircraft and
accept any and all of the risks of possible injury or death. I
understand that the model aircraft products manufactured and distributed
by SuperFly RC have not been designed, manufactured or tested to
meet any federal or state government air-worthiness standards or
regulations. I understand that flying model aircraft is an extremely
demanding activity requiring exceptional levels of attention, judgment,
maturity, and self discipline, requiring me to make a conscious and
continual commitment to my own safety and the saftey of those around me.
In particular, I understand that gusty winds or turbulence may
interfere with even an expert pilot's ability to safely control flying
mode aircraft and thereby cause it to crash.
I HEREBY RELEASE, AGREE TO HOLD HARMLESS AND INDEMNIFY SuperFly RC, the manufacturer, the distributor of the model aircraft
product and their agents and employees for any and all liability for any
loss, damage, injury or death to myself or to any other person or
property resulting from the use of these products and I further agree
to waive, and not make any claim or file any suit based upon negligence,
breach of warranty, contract or other legal theory. This release,
agreement to hold harmless and to indemnify shall be binding upon me, my
legal representatives, heirs, legatees and assigns as well as upon all
who may be dependant upon or entitled to my services, consortium or
support. Should I breach this agreement by filing any such suit or
making any such claim, I will pay all attorney's fees and costs of the
released parties. I agree that this release shall be governed by and
construed in accordance with the laws of the State of Alabama. All
disputes and matters whatsoever arising under, in connection with or
incident to this agreement shall be litigated, if at all, in and before a
court located in the State of Alabama, USA, to the exclusion of the
courts of any other state or country. If any part, article, paragraph,
sentence or clause of this agreement is not enforceable, the effected
provisions shall be curtailed and limited only to the extent necessary
to bring it within the requirements of the law and the remainder of the
agreement shall continue in full force and effect.
I VOLUNTARILY ASSUME all risks, known and unknown, of any injuries,
personal or financial or of wrongful death, however caused, even if
caused in part or in whole by the action, inaction or negligence of any
of the released parties named above to the fullest extent of the law. I
represent that I am at least 18 years of age and I acknowledge that I
have read this agreement, fully understand the potential dangers of
engaging in flying model aircraft products from SuperFly RC and am
fully aware of the legal consequences of accepting this agreement. I
understand and agree that this document is legally binding and will
preclude me from recovering monetary damage from the above listed
entities and or individuals, whether specifically named or not, for
personal injury, bodily injury, property damage, wrongful death or any
other personal or financial injury sustained by me in connection with
the use of any model aircraft product from SuperFly RC.
THERE ARE NO WARRANTIES EXPRESSED OR IMPLIED BY THE SELLER,
DISTRIBUTOR OR MANUFACTURER, INCLUDING THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL
COMPANY BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES AND
DISTRIBUTOR'S REMEDIES SHALL BE LIMITED TO REPAIR OR REPLACEMENT OF
NONCONFORMING UNITS OR PARTS
WARNING: BY CHOOSING TO AGREE WITH OUR
TERMS & CONDITIONS AT CHECKOUT, YOU ARE WAIVING SIGNIFICANT LEGAL
RIGHTS. DO NOT CLICK AGREE WITHOUT READING!
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